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Frequently asked questions

What makes a good photo?

1. Close up time! Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.

2. Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face.

3. Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.

Image Guide
What if Ineed to make a change to my order?

Yes! We are happy to help with changes to your pet portrait order as long as you reach out to support@lovereelshop.com within 1 hour of your order being placed. 

After 1 hour most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.
Can I preview my portrait before it ships?

To ensure fast delivery, we don't send proofs. However, our designers review every photo. If your photo won't print well,we will pause and contact you for a new one.
How long will it take to receive my order?

Since every item is uniquely custom-made, please allow 2–3 business days for design and production. Once shipped, delivery typically takes 7–10 business days. You will receive a tracking email as soon as your package is on its way!
Do you accept returns or exchanges?

Since every item is custom-made specifically for your pet, we cannot offer returns or exchanges for change of mind or if the wrong size was ordered. We strongly recommend checking our Size Chart before purchasing.
If you receive a defective item, a poor-quality print, or the wrong size/product, please email support@lovereelshop.com within 7 days. We will send a free replacement or issue a full refund.